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Additional Information


Position Summary:

The Solution Delivery Organization is aligned within the enterprise process framework to the Accountable Executive/Global Process Owner (AE/GPO) organization for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. As a member of the Solution Delivery Organization, a Salesforce analyst will analyze business processes and working closely with the Solution Architect(s), Process analysts, as well as business and/or process specialists to develop, document and deliver end-to-end Salesforce activities and systems solutions. 

Job Responsibilities:

  • Provide deep Salesforce  functional & technical expertise in the given process area, as well as      proven knowledge of key capabilities within the Salesforce platform
  • Participate in design for and deployment of integrated end-to-end solutions; work closely with other IT delivery team member to ensure efficient and effective design, development and implementation of solutions.
  • Participate in end-to-end  design workshops, providing knowledge of industry best practices and  application of Salesforce, and how the application of this platform can      interact with an enterprises ERP.
  • Document fit/gap analysis  and design decisions; ensure deviations from “out of the box”      functionality have sufficient business justification and positive value  proposition
  • Complete configuration for  user stories within Salesforce and/or other cloud based technologies  readily available in the Salesforce AppExchange
  • Collaborate with 3rd party   vendors for technical consulting during solution design, development, and   ongoing support.
  • Partner with development   (RICEFW) team members to ensure technical design and delivery align to   functional specifications and adhere to needed quality needed in      interactions with the CRM platform
  • Collaborate with   developers to test and verify proposes solutions will meet business      requirements
  • Provide input to role  based security designs and solutions
  • Share knowledge of  technology risks and opportunities to improve efficiency and effectiveness  within the respective process area
  • Provide regular and   accurate status updates and other documentation to management for assigned project, support, and improvement work.
  • Participate in estimates  for time and resource needs of identified solutions
  • Support project  implementation transition to the support organization through      documentation and knowledge transfer.
  • Provide technical expertise required to resolve escalated support issues.
  • As needed, provide  technical input in support of audit requests.
  • Partner with other process  and system experts to identify and implement business process continuous  improvements opportunities 

Job Requirements: 

  • 3 – 5 years’ experience   with Salesforce
  • Experience with in interfacing and collaboration with ERPs preferred
  • Knowledge of Salesforce solutions and how they collaborate with Prospect to Cash Processes: Sales  Management, Contracts, Price and Quote Management, Order Fulfillment      Management, Billing Management, Accounts Receivable, Customer and  Distribution
  • Experience with dealing  with key integration areas with Master Data Management to improve the CRM  environment 
  • Minimum of one  full-lifecycle Salesforce deployments
  • Exhibits ability to work  both in a team environment and independently
  • Strong analytical,  organization, time management, facilitation, and process management skills
  • Proven high level of   written, verbal and interpersonal skills to communicate technical and      non-technical information, ideas, procedures and processes.
  • Able to work in a  fast-paced, changing environment, and with all levels of the organization      and cope with rapidly changing information
  • Ability to evaluate and  negotiate priorities and adapt to new/evolving individual and team      assignments as adjustments are needed. 
  • Ability to successfully  communicate to all levels of an organization how current trends and      technology can address identified business needs and capabilities
  • Interact and deal  effectively with all levels of employees while maintaining a professional      manner; willingness and efficiency in challenging the status-quo.
  • Maintains a positive work  culture through teamwork & conflict resolution
  • Expected to work  occasional weekends, holidays, overtime, or a variety of shifts, when      needed, to meet deadlines
  • Ability and willingness to   travel by auto and air as needed to achieve business objectives
  • Bachelor’s degree related  to Information Systems, Business or other similar academic subject area  with a minimum 3 years job experience in IT or process area(s)

Relocation assistance is available with this position. 

This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance. 

Requires the successful completion of applicable pre-employment drug screen, medical questionnaire and a background check.