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Additional Information


Process Analyst

Position Summary:
The Solution   Delivery Organization is aligned with the enterprise process framework to the   Accountable Executive/Global Process Owner (AE/GPO) organization for the   purpose of business technology strategy development, solution discovery,   service management, risk management and relationship management.  As a   member of the Solution Delivery organization, the Process Analyst will   analyze business processes and work closely with the Solution Leader(s),   other Process and System Analysts as well as business and/or process owners   to develop, document and deliver process and system solutions which enable strategy.   This position can be located in any Global IT hub in North America, South   America, EMEA or APAC.

The successful   candidate will have prior knowledge and experience in the Prospect to Cash   area.

Job   Responsibilities:

  • Understand end to end process area(s) and support  global business teams to define, document and prioritize functional  requirements that align with defined business outcomes.  
  • Partner with Systems Analyst(s) to participate in  preliminary investigation for project solutions requests, requirements  gathering, collecting data from a variety of sources, evaluating and  interpreting data, and drawing conclusions on solution options
  • Support business case development by providing  process and functional expertise to ensure a common understanding of the   business outcomes that the solution needs to achieve.
  • Support the development of new or revised processes  following the enterprise business process governance standards
  • Understand the key cross-process dependencies as  solutions are designed, developed and implemented.
  • Support production implementation go-live sign-offs  as directed by the governance processes for projects, support requests  and enhancements.
  • Maintain process documentation following process   governance standards, including project deliverables and supporting  documentation for on-going operations.
  • Provide process and functional expertise in support  of audit requests
  • Partner with other process and system experts to  identify and implement business process continuous improvements   opportunities
  • Provide process and functional expertise required for  change management, communication and training activities across key  stakeholders
  • Provide process and functional expertise and cross-process integration support for MADJV efforts
  • Partner and support Enterprise Architects, Global  Process Owners and Solution Leaders as Enterprise Architect and Solution  Roadmaps are defined for given process(es) during annual budget planning  and portfolio reviews throughout the year
  • Understand key regulatory and compliance requirements   as well as operational risks of the designated process area(s)
  • Provide input into system fit/gap analysis and design  decisions
  • Support the creation of detailed functional designs  for reports, integrations, conversions, enhancements, forms, and/or   workflows
  • Partner with the Global Business Process Owner and  sub-process owner(s) to define use cases that validate delivery of the   business outcomes by the identified process and system solution.
  • Assist the Global Business Process Owner and  sub-process owner(s) in the establishment or refinement of process  metrics and KPIs needed as new projects, solutions or capabilities are  implemented.
  • Participation in the execution of Product Test (PT)  and User Acceptance Test (UAT) as required during project execution as  well as when enhancements or fixes are implemented.
  • Work with the Solution Leader and Systems Analyst to support the development, maintenance and communication of solutions  roadmap for application(s) that service the business process



  • Provide input into application portfolio management   including product introduction and retirement plans, proactively anticipating gaps and overlaps within the application portfolio Share  knowledge of technology risks and opportunities to improve efficiency  and effectiveness within the respective process area
  • Provide regular and accurate status updates and other   documentation to management and team members for assigned project,   support, and enhancement work.
  • Mentor and monitor progress of junior level personnel  on complex projects as needed
  • Provide input to estimates for time and resource  needs of identified solutions.
  • Support project implementation transition to the support organization through documentation and knowledge transfer. 
  • Provide process and functional expertise for  role-based security designs and solutions
  • Provide process and functional expertise required to resolve escalated support issues. 

Job   Requirements:

  • Interact and deal effectively with all levels of employees while maintaining a professional manner
  • Expected to complete projects within specified  deadlines
  • Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet deadlines
  • Ability and willingness to travel by auto and air as  needed to achieve business objectives
  • Exhibits ability to work both in a team environment  and independently
  • Strong analytical, organization, time management,  facilitation, and process management skills
  • Demonstrated high level of written, verbal and  interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes
  • Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
  • Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
  • Knowledge of how current trends and process solutions can address identified business needs and capabilities
  • Maintains a positive work environment through teamwork & conflict resolution
  • Bachelor’s degree related to Information Systems, Business or other relevant academic discipline with a minimum 4 years job experience in one or more process areas


This position offers a   complete benefit package, including 401K/ESOP, pension, health, life and   dental insurance.

Requires the   successful completion of applicable pre-employment drug screen, medical   questionnaire and a background check.